The possibility of failure is very small, almost non-existent.

If the malfunction is in the software, our technicians can connect to the machine via the Internet and, by reviewing the diagnostics, determine exactly what the problem is, and consequently repair the machine remotely. We will give remote support at a monthly fee of £350+ VAT. If there is something about the hardware, our technicians will send a spare part and a video instruction on how to replace the part, since everything is made modular and easy to replace. At the same time, our technicians can come to your location, but you have to pay the cost of the trip. Repair is free if under warranty.

You can also send the machine to our service, so we will return the machine to you for repair. Please note that the spare parts and technician's time are free, but that the user pays for the transport of the technician or the transport of the machine to and from the service, at his or her own expense.

Captain Chip does the training of your technician, we train them to use the machine independently, to maintain the machine and, if necessary, to intervene if there is a malfunction. In cooperation with our technicians, they will be able to independently set up the machine and put it into operation.

Yes, with the iVend system.